Technical Support

Job Description:

The Technical Support role is responsible for meeting or exceeding section targets and metrics by providing technical assistance to department operations. This includes, but is not limited to:

• Receiving complaints and cases.
• Generating and dispatching work orders to address complaints.
• Data extractions and handling, dashboard updating, and materials monitoring and requisition.

Job Responsibilities:

• Planning (Fully Responsible):
  • Planning the efficient use of resources to implement assigned tasks and achieve section output.
  • Developing a completion schedule that effectively allocates resources.
  • Coordinating with team members and ensuring compliance with ISO IMS Manuals.
• Ancillary Duties (Fully Responsible):
  • Recording and updating task monitoring sheets periodically.
  • Participating in promoting 5S in the workplace.
  • Filing employee time records, meal subsidies, and personal profile updates promptly.
  • Monitoring stock of materials and preparing requisitions.
  • Acting on and supporting company safety initiatives.
  • Standing as a back-up and assuming urgent tasks as reasonably assigned by the Team Leader.
• Operations (Supportive):
  • Handling complaints, generating and dispatching work orders, and providing updates on implementation.
  • Verifying provider's documents for billing and facilitating payment requests.
  • Acting as custodian to department's pertinent documents.
  • Facilitating issuance, returns, and verifying condition of tools and materials.
  • Processing vehicle registrations, renewals, transfer of ownership, and insurance claims (acting as LTO Liaison Officer).
  • Receiving deliveries, issuing parts/supplies, monitoring stock, and requesting replenishment.

Job Qualifications

• Education: Registered Mechanical Engineer or a Bachelor's Degree in Industrial Technology Major in Automotive. 
• Experience: At least 1 year of professional experience in a related field.
• Leadership/Project Experience: None required.