Revenue Management Staff

Job ID: 4504

Location: Subic Bay Freeport Zone

Company: Subic Enerzone Corporation

Department: SEZC Revenue Management Department

Employment Type: Project Based

Work Arrangement: On-Site

Revenue Management Staff

Location: Subic Enerzone

Job Level: Entry Level

Business Unit: Subic Enerzone (AboitizPower Distribution Business Group)

Power your future with EnerZones.

The Revenue Management Staff is responsible for executing daily over-the-counter customer collections, posting payments accurately, and pursuing overdue accounts to sustain healthy organizational cash flow. Serving as a key customer-facing liaison, you will issue official receipts, enforce payment arrangement policies, oversee Third-Party Collection Agents (TPAs), and manage account disconnection and reconnection processes in strict compliance with company standards and regulatory guidelines.

In This Role, Your Responsibilities Will Be:

Collection & AR Management: Receive walk-in cash/check payments, issue Official Receipts, manage returned checks, reconcile daily remittances, and track inactive account delinquencies via demand letters and legal escalations.
Third-Party Agent (TPA) Oversight: Monitor third-party collecting banks/agents to ensure SLA compliance, resolve payment discrepancies, process service provider penalties, and keypunch direct deposit transactions into the system.
Disconnection & Reconnection Operations: Issue, track, and verify daily job orders for electricity disconnections due to non-payment, while facilitating fast-track reconnections and bill deposit adjustments upon account settlement.
Payment Arrangements & Refunds: Evaluate and process customer payment extension requests within delegated authority limits, elevate complex cases, and handle refund requests for overpayments or deposits.
Customer Inquiry & Case Resolution: Courteously resolve walk-in, social media, telephone, and Zendesk collection cases and payment inquiries.
Regulatory Compliance & Reporting: Prepare daily collection logs for Accounting/Treasury, handle monthly exception readings, and ensure compliance with EHS, IMS/AMS manuals, Data Privacy Act, and Cyber/Information Security standards.

To Succeed in this Role, we need someone who:

Has an Analytical Eye: Capable of resolving payment discrepancies, calculating balance adjustments, and catching account variances before issuing job orders.
Is Detail-Oriented: Thorough in handling daily cash remittances, auditing TPA collection logs, and evaluating payment arrangements within exact limits of authority.
Is a Collaborator & Communicator: Able to handle customer disputes professionally across walk-in and Zendesk channels while maintaining productive relationships with banking partners.
Is Highly Organized: Efficient at prioritizing simultaneous tasks—including daily collection reports, accounts payable files, and disconnection/reconnection cycles.

What You Will Need:

Education & Experience:

Education: Bachelor’s Degree in Business Management or any related course.
License Required: None required.
Certifications/Accreditations: None required.
Experience: Professional, leadership, or project experience is not required (Entry Level).

Technical / Functional Skills:

Collection Management: Applied understanding of cash handling, daily balancing, prompt ORS/CC&B posting, and error corrections (Desired Competency Level 3).
TPA Collection Management: Knowledge of alternative payment channel strategies and verifying TPA compliance with service level agreements (Desired Competency Level 3).
Industry & Case Knowledge: Average proficiency in power distribution industry processes and revenue case management.

Our Culture & Commitment to You: Powering Your Future

At EnerZones, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:

Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

EnerZones brings to life the phrase, "Stronger Together" as we efficiently distribute reliable power across the country through our wide network of distribution utilities. A better tomorrow can only be achieved when we work for it together.

The EnerZone Group (EnerZones) is composed of five privately-owned distribution utilities that power the communities and businesses in Subic, Balamban, Mactan, Lima and Malvar & Tarlac.

Together, let's #POWERyourFuture