Revenue Management Staff

Job Summary

The Revenue Management Staff is responsible for supporting the company’s billing and collection operations by ensuring accurate processing of customer payments, timely posting of collections, and proper handling of overdue accounts. This role performs over-the-counter payment transactions, issues official receipts, and coordinates with third-party collection partners to maintain the accuracy and timeliness of customer account posting. In addition, the role is responsible for managing overdue and inactive accounts, handling customer communication related to outstanding balances, and ensuring the smooth implementation of approved payment arrangements, reconnections, and disconnections in accordance with company policies and government regulations directly contributes to maintaining the company’s collection efficiency and cash flow stability.

1. Customer Payment Processing
   • Accept and process daily customer payments for electric bills, bill deposits, and miscellaneous charges via over-the-counter transactions
   • Issue official receipts in accordance with company standards and regulatory requirements
   • Ensure accurate encoding and timely posting of customer payments, including those received through banks and third-party collection agents
2. Collection & Account Management
   • Manage and pursue overdue accounts to support timely payment and maintain cash flow
   • Communicate professionally with customers regarding outstanding balances, billing concerns, and payment arrangements
   • Handle and monitor approved payment plans and ensure customers’ compliance
3. Reconnection & Disconnection Processing
   • Process and monitor work orders for the reconnection of settled accounts and disconnection of unpaid or overdue accounts
   • Coordinate closely with implementing teams to ensure accurate and timely execution of service orders
4. Billing Support and Record Management
   • Assist in the processing of billing adjustments, refunds, and customer requests as needed
   • Maintain complete and accurate records of collections, returned checks, and related transactions
   • Prepare and submit daily collection reports and other billing/collection reports required by management, Accounting, and Treasury teams
5. Customer Service & Compliance
   • Handle customer inquiries, requests, and complaints professionally and escalate issues when necessary
   • Ensure adherence to company policies, regulatory guidelines, and internal controls including EHS, Cybersecurity, and Data Privacy requirements

Job Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Management, or any related field.
• At least 6 months of minimum experience in cash handling, billing, or collection activities is an advantage; however, fresh graduates are encouraged to apply.
• Foundational knowledge in payment processing, customer service interactions, and document management.
• Strong communication skills with the ability to engage with customers professionally and courteously.
• Willing to work under a project-based employment arrangement.
• Able to report on-site at Subic EnerZone, Subic Bay Freeport Zone, Olongapo City.