Project Staff - Customer Service Representative (Panabo)

Job ID: 2831

Location: Panabo

Company: Davao Light and Power Co., Inc.

Department: DLPC Panabo Office

Employment Type: Casual

Work Arrangement: On-Site

Job Description:

The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint – Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings.

Job Responsibilities:

-Monitor cases related to Complaint – Erroneous Consumption
-Ensure proper filing and retrieval of documents (Service Contracts)
-Create FA/FO for inspections due to miscodes and illegal reconnections
-Process billing adjustments due to high consumption (HighCon) and erroneous readings

Job Qualifications:

-College graduate of any business-related course
-Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk systems
-Proficient in using Google applications