Project Staff - Customer Retail Services Department

Job Description

To ensure action on external customer complaints and internal reports (Field Findings and Miss Codes - FF/MC) requiring service installation maintenance and requests. This includes updating To Dos and cases in CC&B, coordinating with customer service engineers and customers, ensuring correctness of customer and account data, and responding to inquiries and complaints via social media, emails, and phone calls.

Job Responsibilities

• Internal Customer Requests and Complaint Management: Analyzes and coordinates FF/MC reports by priority (Revenue-Loss, Revenue-Delay, Revenue-No Effect).
• Data Quality Control: Verifies and corrects erroneous information, ensures completeness of customer records, controls filing/storing/retrieval of records, and checks the accuracy of documents and data.
• Work Order Progress Update: Updates customers on Work Order status and schedules, and provides WO and Line services performance reports.
• Operations and Support: Responds to customer complaints and queries within the day through social media or by phone.
• Administrative: Acts as petty-cash custodian, process documenter, back-up budgeter, creates Purchase Orders for office supplies, and facilitates administrative tasks like requests for payments and liquidations.

Job Qualifications:

• Must be a Graduate of any 4 year course