End User Computing Executive IT Support Supervisor

Mission of Function:

This role is fundamentally responsible for guaranteeing expeditious request and incident resolution through highly efficient triage protocols, structured escalation pathways, and rigorous root cause analysis. A core objective is achieving robust platform integration across the diverse EUC technology stack to eliminate operational silos and enhance data fluidity.
Furthermore, the position demands unwavering adherence to stringent IT security standards and compliance frameworks, ensuring all endpoints, applications, and collaborative platforms rigorously meet the organization's fortified security posture. A primary ongoing mandate involves driving continuous systemic improvements in performance, reliability, and security, alongside a focused commitment to elevating the executive user experience through proactive support strategies, technology advocacy, and the timely adoption of industry best practices.

Qualifications:

Experience (No. of Years) Professional: At least 4 years experience in  End User Computing support and administration  
Education: Bachelor’s Degree in Information Technology, Computer Science, Engineering, or any 4-year related course
License Required: None 
Certifications: TIL V4 foundation, Microsoft Professional  and VMWare Professional Certifications
Other industry Certifications/Trainings on specific IT technologies/platforms (i.e Azure/AWS/GCP) are a plus but not required