Customer Service Engineer

Job Description

The Customer Service Engineer is responsible for preparing line designs and estimates for power meter applications and customer requests in accordance with company policies, standards, and procedures to deliver reliable and efficient power to customers. The role is also responsible for monitoring and controlling electricians' accreditation membership, performance, and accountabilities, the Electricians Reward Program, and the implementation of In-Service Test, monitoring, and analysis of contractor's job order volume.

Job Responsibilities

• Prepares design and materials cost estimate in accordance with company standards and submits to a superior for approval.
• Performs voltage correction procedures by deploying power and voltage scanner to load centers in order to verify power quality complaints of customers.
• Conducts inspection of installed meters ensuring that these conform to the company standards.
• Provides feedback to Customers on requirements for metering and wiring per company standards.
• Conducts field surveys based on the received work order by visiting the site in order to collect technical information.
• Coordinates with other departments regarding power applications of large customers.
• Provides feedback to Customer Service on the status of application and/or request by updating the Work Order system.
• Conducts field survey for power customer service application, customers request, rural electrification, and road widening projects.
• Coordinates with contractors by giving them correct instructions in order to ensure quality work.
• Coordinates with DSD for Work Order implementation.
• Prepares design and materials/labor cost estimate.
• Requests to ERP our regular consumptions for the department in terms of supplies, forms, etc., and includes also the materials used in our operations, customers, wires and cables, etc.
• Leads the implementation of the annual electricians scholarship program.
• Consolidates the monthly EXCOM report for the whole customer services group, which includes the other distribution utility's data (DLPC, SEZ, CLPC) for the monthly review of the executive committee.
• Follows through Work Order implementation.
• Coordinates with PMD for metering.
• Performs data extraction, writing memos and letters to Coops and customers CC&B matters, meetings, standards (Service Entrance), and electrician's concerns.
• Participates actively in SE activities.
• Readily assumes tasks requiring immediate or urgent attention that may be reasonably assigned by the Team Leader.
• Ensures compliance and adherence to ISO, IMS, AMS, and other implemented management systems.
• Ensures one's personal goals and development plans are aligned with the organization's objectives and attained in the best means possible.
• Monitors and recommends requirements on materials and equipment to perform one's role and responsibility.
• Facilitates necessary administrative tasks for regular company procedures such as but not limited to requests for payments, purchase orders, and liquidations.

Job Qualifications

• Education: BS Electrical Engineering (must be a Registered Electrical Engineer).
• Experience (Professional): At least 2 years.
• Competencies (Proficiency Level Required):
  • Business Process and Tools (CRSD): Level 3.
  • Customer Service: Level 3.
  • Negotiation Skills: Level 3.
  • Distribution Utility's Metering And Construction Standard: Level 4.
  • Light Vehicle Operation and Defensive Driving: Level 3.
  • Basic Awareness on Safety and Health: Level 2.
  • Basic Awareness on Environmental Management: Level 2.
  • Hazardous Chemical/Materials Handling: Level 1.
  • Electrical Safety: Level 1.
  • Basic Awareness on Asset Management System (AMS): Level 1.