Billing and Collection Strategic Supervisor
Job Function:
Responsible for implementation of billing and collection best practices that are applicable to the business and assisting the cascade of strategic objectives to operating units. The function is also responsible for interpretation and conversion to Bill to Cash business rules and guidelines of compliance directives coming from Regulating bodies such as but not limited to Energy Regulation Commission (ERC), BIR and Data Privacy Office as communicated through different compliance teams under Aboitiz Power Distribution Utilities. He/She will be responsible for monitoring and tracking contracts and terms of partnerships with Third Party Service providers as well as act as a Project Lead for Innovation endeavors owned by the Bill to Cash team.
Responsibilities:
1) Strategic Management Support
- Assist in Cascade of Strategic Objectives to the Operating units.
- Assist in aligning Billing and Collection strategies to Operational Goals
- Analyze. assess and recommend improvements on Operational Goals , KPIs and initiatives
- Monitor Billing and Collection Operational Performance through reports and dashboards
- Establish business rules and criteria in building performance reports
- Administer Root Cause analysis and recommend corrective actions on unattained goals of performance exceptions.
- Explore , assess and recommend Industry best practices to be applied to Strategies and Billing and Collection Operations
2) Compliance Management
- Coordination with internal compliance teams that handles interpretation of regulatory rules mandated by ERC, BIR , Data Privacy, QMS and the like.
- Review applicability of rulings to current policies and business processes
- Create and recommend harmonized Policies, Guidelines and Business Rules that will be employed in performing a Process or Procedure
- Monitor Compliance of Billing and Collection Regulatory Directives and Rulings
3) Contract Management
- Understand and analyze Service Provider Agreement content and its annexes.
- Facilitates contract processing and discussions by coordinating with Service Providers, regulating bodies , legal , Data Privacy Officers (DPO), Operations as well as other teams involved in Contract creation and execution
- Make recommendations and improvements on Billing and Collection contracts by reviewing them against company standards, regulations as well as other by referencing other existing contracts
- Facilitates contract processing, monitors active contracts and implements its sections
- Maintain and Monitor Active, On-Going Revisions/ Negotiations, and Newly Planned Contracts
4) Project Management
- Develops and leads implementation of Billing and Collection Projects taking into consideration various stakeholder requirements , efficiency in using resources and alignment to corporate and operational initiatives
- Coordinate with the Leadership Team, Business Process Team, Development Team (IT), SMEs along the Project Management Activities
- Identify and manage project risk and maintain project plan as well as Privacy Impact Assessment
- Create and maintain project documentation
- Develop a detailed project plan to track progress , changes , project scope ,budget and expenses/costs
5) Document Maintenance and Upkeep
- Monitors Organization and Tracking of AP DU Billing and Collectionh Business Process Documentations
- Monitors CAR for the Team
- Ensures resolution is carried out for Audit Findings
- Oversees support for Audit requirements coming from the OU and CSUs
Qualifications:
- With at least 3 years of extensive leadership experience in Billing and Collection
- With experience in project management
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