Billing Specialist
Job Summary
The Billing Specialist is responsible for ensuring the accurate and timely billing of electricity consumption for residential, commercial, and industrial customers, including streetlight utility attachments. The role supports the company’s commitment to excellent customer service by ensuring that billing processes are executed in accordance with company policies, regulatory standards, and government rules. He/She handles bill preparation, billing exception review, variance analysis, and computation of differential and back billings, also oversees and monitors the performance of bill delivery service providers to ensure that customer bills are distributed promptly and accurately. The role further supports customer satisfaction by managing billing-related inquiries, complaints, and adjustment requests, working closely with internal departments to ensure correct updates on customer accounts.
- Billing Preparation & Accuracy
- Prepare, review, and process customer bills for all account types, ensuring accuracy and completeness
- Identify and resolve billing variances, exceptions, and discrepancies, coordinating with relevant teams for verification
- Process billing adjustments and ensure compliance with regulatory standards and company policies
- Verify unbilled accounts (e.g., straggler bills) and ensure timely issuance of corrected bills
- Bill Delivery Oversight
- Coordinate with internal teams and bill delivery service providers to ensure timely and accurate delivery of customer bills
- Monitor bill delivery performance and ensure proper tagging in the Bill Delivery System
- Prepare statements of account for penalties relating to service provider performance when applicable
- Revenue Recovery & AR Support
- Compute differential billings and back billings according to regulatory rules (e.g., IRR of RA 7832, Magna Carta, DSOAR)
- Prepare demand letters and monitor inactive or overdue accounts for follow-up
- Ensure accurate documentation, filing, and safekeeping of billing-related records
Job Qualifications
- Bachelor’s degree in Business Management, Accounting, Finance, or any related field.
- At least 1 year of experience in billing, collections, or revenue management is highly preferred.
- Strong analytical capability and keen attention to detail, with the ability to ensure accurate and reliable billing outputs
- Effective communication and customer service skills for managing billing-related inquiries and concerns
- Knowledge of billing procedures, variance analysis, and accounts receivable processes is an advantage
- Willing to work on-site at Lima EnerZone, Lima Technology Center, Lipa City, Batangas