B2C Process Analyst

Job ID: 4054

Location: Banilad

Company: Aboitiz Power Corporation

Department: AP DU Bill-To-Cash Department

Employment Type: Fixed Term

Work Arrangement: Hybrid

Bill-To-Cash Process Analyst

Location: Banilad Cebu City, Philippines

Job Level: Staff

Business Unit: Aboitiz Power Corporation

Power your future with AboitizPower.

As B2C Process Analyst, you will engage a fixed-term resource and augment Bill-to-Cash (B2C) operational capacity, sustain operational efficiency - and to support increased workload requirements and maintain service levels during the peak season and contribute directly to transforming energy for a better world. You will work closely with Bill-to-Cash team to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be:

Invoice Generation: Prepare, review, and issue accurate invoices in accordance with client contracts.
Payment Collection: Monitor accounts receivable (AR) and actively follow up on overdue payments via email, phone, or formal/dunning notices.
Perform accurate cash application and CWTs and reconciliation of customer payments.
Account Reconciliation: Reconcile customer accounts, post and allocate incoming payments (e.g., checks, bank transfers), and investigate any billing discrepancies.
Accounts Receivable Management: Review and analyze aging reports and identify high-risk accounts.
Customer Support: Address client queries, negotiate payment plans for delinquent accounts, and resolve disputes to ensure high customer satisfaction.
Dispute Resolution: Collaborate with sales/operations and Finance teams to resolve billing disputes and address customer inquiries.
Reporting: Prepare aging reports, daily collection logs, and variance analyses for management review.
Compliance: Ensure compliance with company credit policies, industry regulations, and legal requirements related to credit and collection.
Other Task: Participate in team discussions and contribute to continuous process improvement initiative

To Succeed in this Role, we need someone who:

Excellent communication and negotiation skills to effectively interact with customers and internal stakeholders.
Strong understanding of end-to-end Accounts Receivable and Bill-to-Cash processes
Strong analytical, problem-solving, and collaboration skills.
Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines in a fast-paced environment

What You Will Need:

Education & Experience:

Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
At least 1 year of experience in Accounts Receivable management and collections.

Technical / Functional Skills:

Hands-on experience with ERP systems such as Oracle or similar accounting tools.
Proficiency in using Oracle software and Google Workspace (Gmail, Docs, Sheets).

Our Culture & Commitment to You: Powering Your Future

At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:

Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Together, let’s power your future.