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Accounts Receivable and Collection Specialist

Job ID:  3614
Location:  Panabo
Company:  Davao Light and Power Co., Inc.
Department:  DLPC North Davao Customer Services Department
Employment Type:  Regular
Work Arrangement:  Hybrid

Job Description

The Accounts Receivable and Collection Specialist is responsible for the end-to-end management of customer payments and delinquent accounts. This position ensures the prompt, accurate posting of all collections while simultaneously monitoring aging receivables to implement severance processes for overdue accounts.

 

Core Responsibilities

1. Collection & Payment Management

  • Payment Verification: Validate all collections from third-party collecting agents (TPAs) and service providers to ensure accurate posting into the CC&B system.

  • Transaction Processing: Handle ACA/ADA transactions from enrollment to billing and payment posting.

  • Adjustments: Perform CM/DM adjustments for unposted payments, payment transfers, waiving of surcharges, and cancellations due to errors or returned checks.

  • Financial Reporting: Prepare summaries of TPA non-compliance regarding variances, late reports, or erroneous postings.

  • Tax Compliance: Receive and post BIR forms 2307 and 2306, and facilitate the sending of E-forms to the BIR and power suppliers.

2. Accounts Receivable & Severance Monitoring

  • Disconnection Oversight: Prepare daily field orders for disconnection activities (Residential, Commercial, Industrial) and monitor contractor billing statements for these activities.

  • Inactive Account Management: Monitor lists of stopped accounts and initiate the recovery process.

  • Demand Letters: Prepare and send First and Second Demand Letters; monitor delivery receipts and log status updates in CC&B.

  • Legal Endorsement: Identify unsettled accounts for turnover to the Accounting Services Department for further endorsement to Corporate Legal Affairs.

3. Administrative & Customer Service

  • Dispute Resolution: Address customer complaints and requests related to payments, adjustments, and billing.

  • Process Improvement: Identify and recommend operations improvements to increase customer satisfaction and reduce delivery costs.

  • Compliance: Maintain strict adherence to ISO IMS (Integrated Management System), AMS (Asset Management System), and company policies.

 

Qualifications & Requirements

  • Education: Bachelor’s degree in BS Accountancy or any business-related course.

  • Experience: * Professional: 1–3 years of experience in customer service or collections.

    • Technical: Proficiency in office technology and specific systems such as CC&B, MDM, and Agila.

  • Competencies:

    • Strong knowledge of Collections Management and cash management.

    • Ability to manage Revenue Cases according to set Service Level Agreements (SLAs).

    • Familiarity with regulatory compliance (BIR, ERC, LGU).

    • Basic awareness of Safety, Health, and Environmental Management (IMS requirements).

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